FAQ

FAQ:
 
 Where is it made?
All of our Jewelry is designed & handcrafted in Los Angeles, California.
 
How soon will my order be shipped?
Due to the custom nature of our jewelry we usually ship all orders within 3-10 business days, each item is different and the timeline is specified on each individual item description for better accuracy.
 
 Is it safe to use my credit card on your site?
Shopping at ZoeLev.com is safe. We use a SSL certificate to ensure all transactions are secured.
 
When will my credit card be charged for my order?
ZoeLev.com charges your card, for the full amount, when your order is placed.
 
What is gold vermeil?
Pronounce ''vermay'' is a sterling silver that has been gold dipped, in vermeil the base is sterling silver and has a thicker coat, vs. gold-plated which is anything from steel to brass or copper base, with a very thin gold layer. 
 
 
What if the size of my order (i.e.ring) is wrong?
 We will happily resize it, for a small fee, based on the item you ordered. Email us at info@ZoeLev.com and we will let you know the exact dollar amount prior to you sending it back.
 
 
How do I know when my order has been shipped?
You will receive a confirmation email from us once your order has shipped, You may want to check your SPAM folder as emails have the tendency to be re-directed there from time to time.
 
Do you ship internationally?
Yes we do.
 
What forms of payment do you accept?
We accept Visa, MasterCard, Discover & American Express for all orders.
 
If you have any other questions do not hesitate to contact us at info@ZoeLev.com or (+1) 310-654-1430