We are confident you will be happy and love your Zoe Lev Jewelry purchase. If an item arrives defective We will repair it within thirty (30) days of your purchase at no additional cost. Due to the nature of most of our jewelry, personalized, and made to order, all order are FINAL SALE.
Any improperly packaged or non-insured packages will be returned to sender. Items that show signs of wear or have been resized, altered, damaged, or special ordered cannot be accepted.
RECEIVED INCORRECT OR DAMAGED GOODS?
In case the box in which the item has arrived has extensive visible damage or is the wrong order, you are requested to contact us as soon as possible at info@ZoeLev.com
All of our orders are shipped via USPS (ground 3-4 days), FEDEX, or UPS, depend on your choosen shipping method at checkout. The fee is based upon your location and delivery method, this will be calculated in real-time during checkout of your order. We carry some of our jewelry in stock.We do not ship to PO Boxes. All in stock items will ship within 4-7 business days. All other orders will ship within 7-12 business days, but please refer to each individual product description for a more accurate time line.
The risk of loss of the item passes to you upon delivery to the carrier choosen by you at checkout. Letters by Zoe will not be held responsible for lost, stolen, delayed, or marked ''delivered'' shipments after delivery to the shipping carrier. Zoe Lev Jewelry will not be held responsible or liable for your choice of shipping carrier.
Please note that if you choose ''rush order'' at checkout it does not mean it will ship the same day, due to the nature of our jewelry, personalized, and made to order, rush orders usually ship withing half the time line given in each individual product description.
All international orders are welcome. Please choose the international shipping option during checkout and your package will be shipped via USPS priority mail, or FedEx depending of your choice of carrier at checkout. Delivery can take up to 7-20 business days and does not include any delay in customs. The recipient is responsible for all duties and taxes. Letters by Zoe will ship to the shipping address provide and is not responsible for actual delivery as we have no control over your local county post office.